FAQs

FAQs
We'd love to answer all your questions. If you can't find what you're looking for, kindly contact us.


• Do you just do cats and dogs?

We can design a portrait for any animal no matter the species or the breed. Our artists are incredibly talented and can work with any animal on Earth.

• Why isn't Cash on Delivery available?

Since each portrait is individually curated for you, payment after delivery isn't available. Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!

• Can I see the artwork before it gets printed?

Yes, you can. All customers get to preview their artwork and request any changes before printing. We'll share the preview once your artwork is ready. We proceed for printing only when you're 100% happy with your portrait.

• What are the canvas dimensions?

We print on to four different sized canvas frames. Each frame is gallery-ready and high quality. All canvas frames have a gallery standard depth of 1.25" thickness.

• What are the shipping times and prices?

Expect your artwork to be ready 2-3 days after you placed your order. Once you approve your artwork, it would take up to 5 business days for printing and framing. We then ship your order! The delivery takes around 3 - 7 days. We provide Free Shipping pan India. Please allow a longer delivery time during seasonal shopping periods.

• Will I get a tracking number?

Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.

• Do you offer refunds?

As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds. Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!

• What if I don't like the artwork?

We're 100% dedicated to ensuring you love your artwork! Once your portrait is ready, we'll send you a preview. You have 3 days to either send us your edit requests or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing. We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.